Honest answers, in plain language.

BespokeForever is the bespoke design studio of London Gold Centre — an established Hatton Garden jeweller with a long-standing reputation. Every piece in our collection is designed by the studio and handcrafted to order in our Hatton Garden atelier.

We are at 5 Hatton Garden, London EC1N 8AA — in the heart of London's jewellery quarter. You are welcome by appointment, in person, by video, or by WhatsApp on +44 7593 059089.

Yes. BespokeForever is part of London Gold Centre, a jeweller in Hatton Garden with a long-standing reputation. Your piece is made by people who have been doing this for a long time.

Browse the collection until something moves you, then request a quote with your preferences — metal, stone, size, anything specific. We confirm stone availability with our supplier and send you a written quote. When you are ready, you approve the design and payment is taken securely.

After you have reviewed and approved the design and quote. Production only begins once payment is received — never before.

Yes. You receive a written quote confirming the materials, the stones, the dimensions and the lead time before any payment is taken. There is no obligation to proceed at any stage until you approve.

Major credit and debit cards through our secure checkout. For larger pieces we can also arrange direct bank transfer — please speak with the studio if you would prefer that option.

Yes. Every piece in our collection can be adjusted — different metal, different stone, different proportions. Use the Customise button on the product page, choose your variation, and request a personalised quote.

Yes. Visit the studio in person, by video, or by WhatsApp, and we will talk through what you have in mind. From there, we work with you to shape the piece — the conversation is part of the craft.

Yes — within the natural character of handcrafted work. Stones in particular are unique by nature; no two are identical. We confirm the specific stone with you before production where the design depends on it.

Through established suppliers in Hatton Garden and the wider trade. We confirm the specific stone for your piece before any work begins. If you would like more information about a particular stone, please ask — we will share what we can.

Yellow gold, white gold, rose gold (including champagne-gold finishes), platinum and silver. Available in various carats (9ct, 14ct, 18ct, 22ct depending on the piece). All metals are sourced from trade-recognised suppliers.

Some natural stones are treated as standard within the trade (for example, ruby heat-treatment, emerald oiling). We disclose any known treatment in your quote so you know exactly what you are choosing.

Typically four to six weeks from confirmation. Highly intricate pieces may take longer — we will always confirm the timing as part of your quote, never guess.

We deliver across the UK as standard. International delivery can be arranged via secure insured courier — speak with the studio for options and timing to your country.

Absolutely — and many of our customers do. You are welcome to collect from 5 Hatton Garden. It is a quiet moment we enjoy as much as you do.

Yes. Every BespokeForever piece carries lifetime aftercare through the London Gold Centre atelier in Hatton Garden — resizing, cleaning, polishing, re-stoning, repair. Bring your piece back whenever you need to. We made it; we know how to care for it.

Each piece arrives with care guidance specific to its materials and stones. In general: store in its box when not worn, clean gently with a soft cloth, and avoid contact with chemicals and harsh cleaning products. We are always happy to advise.

We confirm stone availability before any work begins. In the rare case the specific stone you have chosen cannot be sourced, we contact you immediately and offer an honest alternative — a redesign with a different stone, or a full refund. Nothing is fabricated until your stone is in our hand.

Because every piece is made to your specification, bespoke jewellery is exempt from the standard 14-day return rights under UK consumer law. We work closely with you before production to confirm every detail. If something arrives that is not as we agreed, contact us straight away — we will always make it right.

Please contact us as soon as possible. If production has not yet started, we can usually accommodate changes — we may need to adjust the quote and lead time. Once stones are set, changes become much harder to make.