Our process
From a feeling to a finished piece — six quiet steps.
Every BespokeForever piece is made the moment it is yours. Here is what happens between the first conversation and the day the finished piece reaches your hand.
The journey
Six steps, taken with care.
Discover
Browse the collection until something moves you. If nothing quite does, tell us the feeling and we will begin from there. There is no obligation at this stage — only a quiet conversation.
Refine
Choose the metal, the stone, the proportions. We will guide you through what works together — what catches the light a certain way, what wears well over time. We explore the variations with you until you have found the version you would wear.
Confirm
Once the design feels right, we confirm stone availability with our supplier and check the lead time. You receive a written quote — the price, the materials, the timeline — with no obligation to proceed.
Approve
When you are ready, you approve the design and the quote, and payment is taken securely. Production begins. Stones are sourced and confirmed before any setting work starts — if a specific stone cannot be sourced, we will contact you immediately to discuss alternatives or arrange a full refund.
Craft
Each piece is handcrafted at the workbench in our Hatton Garden atelier, by the London Gold Centre team. The setting is shaped, stones are placed by hand, every facet is checked under the loupe. Typical lead time: four to six weeks from confirmation.
Receive
The finished piece is quality-checked, polished, and presented in a BespokeForever box. We arrange delivery — or you can collect from 5 Hatton Garden in person. Each piece arrives with care guidance and our lifetime aftercare.
And then
Then it is yours.
A piece designed only for you, handcrafted only when you asked for it, presented in a way that makes the moment count. We are here for the years that follow — resizing, polishing, repair, re-stonings — through the London Gold Centre atelier in Hatton Garden.
Honest answers
The questions customers ask.
What if my stone cannot be sourced?
We confirm stone availability with our supplier before any work begins. In the rare case a specific stone cannot be sourced, we will contact you immediately and offer an honest alternative — a redesign with a different stone, or a full refund. Nothing is fabricated until your stone is in our hand.
Can I see the design before I pay?
Yes. Once we have agreed the design together, you receive a written quote confirming the materials, stones, dimensions and lead time. Payment is taken when you approve — production only begins after that. There is no obligation to proceed at any stage before approval.
What happens later — can a piece be resized or repaired?
Every BespokeForever piece carries lifetime aftercare through the London Gold Centre atelier. Resizing, cleaning, repair, re-stonings, alterations — bring the piece back to 5 Hatton Garden whenever you need to. We made it; we know how to care for it.
Made to order
Nothing is made before it is yours.
Each piece begins when you do — typically four to six weeks from confirmation, handcrafted at 5 Hatton Garden by the London Gold Centre studio. Stone availability is confirmed by the studio before any work begins. If anything cannot be sourced, we will speak with you straight away.
Begin a conversation
Have a piece in mind?
Visit us at 5 Hatton Garden, by video, or by WhatsApp on +44 7593 059089. We will talk through what you are imagining and help you find a starting point.